Turn completed work into trust signals and referral prompts.
DNS 2 gives businesses a managed workflow for asking at the right time, tracking responses, and making review and referral activity repeatable.
Module journey
From trigger to next action
The business problem
Happy customers rarely become public proof without a prompt.
A business can deliver good work and still have weak reviews because nobody asks consistently. Referral opportunities also disappear when the request depends on memory.
Review requests are sent too late or not at all.
Staff are unsure when and how to ask.
Positive customer moments are not captured.
Owners cannot see which jobs created review opportunities.
Who this module helps
Built for teams with a real workflow leak to fix.
What DOS builds
HighLevel is the engine. DNS is the product. DOS owns the system.
A review request workflow tied to completed work or customer milestones.
Referral prompts that feel appropriate for the business and customer relationship.
Tracking for sent requests, responses, and follow-up actions.
A simple operating rhythm for improving trust signals over time.
Key outcomes
Operational improvements this module is designed to support.
Workflow diagram
The managed journey from trigger to next action.
01
Completed Work
02
Customer Check
03
Review Request
04
Referral Prompt
05
Response Tracking
06
Follow-up
07
Reporting
What is included
The build pieces DOS configures around this workflow.
Workflow design
Email setup
SMS setup
Tags
Smart Lists
Notifications
Review tracking
Reporting
Related DNS modules
Logical next modules in the operating system.
Reporting
DNS 7 creates simple reporting around the growth workflow, so the business can see the few numbers that should change action.
CRM Hygiene
DNS 6 creates the structure, cleanup workflow, tags, fields, lists, and operating rhythm needed to keep CRM records usable.
Lead Nurture
DNS 1B turns early interest into structured follow-up so prospects are not left waiting, forgotten, or handled differently every time.
Related free tool
Review Opportunity Checklist
A future checklist for identifying the best customer moments to request reviews.
Placeholder for Phase 3 or later.
Related content cluster
Blog and resource placeholders for future SEO support.
Guide
How to ask for reviews without making it awkward
A future guide for practical review request timing.
Checklist
Referral workflow checklist
A future checklist for referral prompts and follow-up.
FAQs
Questions businesses usually ask before building DNS 2.
Who is DNS 2 best for?
It is useful for businesses that rely on trust, local reputation, repeat customers, or word-of-mouth referrals.
Does DOS post fake reviews?
No. DOS only builds systems for requesting real feedback and tracking the workflow responsibly.
Can the timing be customised?
Yes. Timing should match the customer journey, such as job completion, appointment completion, or delivery confirmation.
What does DOS manage?
DOS manages the workflow structure, request logic, tracking, and optimisation after launch.
Does DNS 2 guarantee more reviews?
No. It creates a more reliable request process, but customer response is never guaranteed.
DNS 2
See whether this DNS module fits your business.
Start with the workflow most likely to create revenue, savings, or operational clarity. DOS will assess fit before building complexity.